GDPR Compliance

Our Commitment to Data Protection

Whisper Escape Ltd is committed to ensuring compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We respect your privacy rights and take our data protection responsibilities seriously.

Data Controller

Whisper Escape Ltd acts as the data controller for personal information collected through our website and services. This means we determine the purposes and means of processing your personal data.

Contact Details:
Whisper Escape Ltd
The Old Granary, Castle Street
Ludlow, Shropshire SY8 1PQ
Email: [email protected]

Your Rights Under GDPR

Under the UK GDPR, you have the following rights regarding your personal data:

Right to Access

You have the right to request a copy of the personal data we hold about you. We will respond to your request within one month and provide this information free of charge.

Right to Rectification

If you believe any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. We will respond within one month.

Right to Erasure

Also known as the "right to be forgotten", you can request that we delete your personal data in certain circumstances, such as when the data is no longer necessary for its original purpose or you withdraw consent.

Right to Restrict Processing

You can request that we limit how we use your personal data while we address any concerns you have about its accuracy or our use of it.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transfer it to another organisation.

Right to Object

You have the right to object to processing of your personal data for direct marketing purposes, or where processing is based on our legitimate interests.

Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing that significantly affect you. We do not currently use automated decision-making processes.

How to Exercise Your Rights

To exercise any of these rights, please contact us:

• Email: [email protected]
• Post: Whisper Escape Ltd, The Old Granary, Castle Street, Ludlow, Shropshire SY8 1PQ

We may need to verify your identity before processing your request. We will respond within one month, though this period may be extended by two further months for complex requests.

Lawful Basis for Processing

We only process personal data when we have a lawful basis to do so:

• Consent: You have given clear consent for us to process your personal data for a specific purpose
• Contract: Processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
• Legal obligation: Processing is necessary for us to comply with the law
• Legitimate interests: Processing is necessary for our legitimate interests or those of a third party, unless there is a good reason to protect your personal data which overrides those interests

Data Protection Impact Assessments

Where processing is likely to result in a high risk to individuals' rights and freedoms, we conduct Data Protection Impact Assessments to identify and minimise data protection risks.

Data Breach Notification

In the event of a personal data breach, we will notify the Information Commissioner's Office within 72 hours where feasible and where the breach is likely to result in a risk to individuals. We will also notify affected individuals without undue delay where the breach is likely to result in a high risk to their rights and freedoms.

Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the supervisory authority:

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Telephone: 0303 123 1113
Website: ico.org.uk

Updates to This Information

We may update this GDPR information from time to time. Any changes will be posted on this page with an updated revision date.

Last updated: 1 January 2026